Shipping & Returns
We ship our goods to you worldwide. As soon as we have dispatched your order, you will receive a tracking number from us via e-mail. Special notes on shipping abroad: Deliveries to foreign countries may be subject to customs, duties, taxes and fees which are not included in the displayed total price. We ship via Swiss Post* or DHL.
DHL delivers to over 220 countries and territories and depending on the distance we distinguish between 8 different world zones. From small parcels to large packages, DHL delivers your shipment reliably worldwide. Reach your destination even faster with Premium shipping: with the Premium service, your DHL Paket International is given priority and always transported by the fastest route and also given priority in the destination country. This means it reaches its destination (outside the EU) much faster.
*only for Swiss residents
https://shop.deutschepost.de/dhl-paketpreise
DHL - Package XS*
Minimum dimensions: 15 cm x 11 cm (L x W), no minimum height maximum dimensions: 35 x 25 x 3 cm up to 2 kg
EU: 4,89 € / World: 8,89 €
* Only available as online franking
DHL - Package M
Minimum dimensions: 15 x 11 x 1 cm Maximum dimensions: L + W + H = 90 cm (no side longer than 60 cm) up to 2 kg
EU: 8,89 € / World: 15,89 €
DHL package - Standard Size
Cuboid: Minimum dimensions: 15 x 11 x 1 cm (L x W x H) Maximum dimensions: 120 x 60 x 60 cm (L x W x H) Maximum weight: 31,5 kg
Roll form: Minimum dimensions: length 15 cm, diameter 5 cm Maximum dimensions: length 120 cm, diameter 15 cm Maximum weight: 5 kg
Note: The maximum weight for international shipping is country-specific.
DHL package up to 5 kg up to 10 kg up to 20 kg up to 31,5 kg
EU Zone 1: 17,99 € 22,99 € 33,99 € 44,99 €
World Zone 2: 29,99 € 35,99 € 49,99 € 55,99 €
World Zone 3: 30,99 € 38,99 € 53,99 € 60,99 €
World Zone 4: 31,99 € 38,99 € 55,99 € 62,99 €
World Zone 5: 37,99 € 54,99 € 76,99 € 105,99 €
World Zone 6: 38,99 € 52,99 € 72,99 € 98,99 €
World Zone 7: 43,99 € 59,99 € 95,99 € 125,99 €
World Zone 8: 46,99 € 62,99 € 101,99 € 131,99 €
Services Premium**
DHL package up to 5 kg up to 10 kg up to 20 kg up to 31,5 kg
World Zone 2: +7,50 € +13,00 € +19,00 € +24,00 €
World Zone 3: +7,50 € +13,00 € +19,00 € +24,00 €
World Zone 4: +7,50 € +13,00 € +19,00 € +24,00 €
World Zone 5: +16,00 € +34,00 € +66,00 € +90,00 €
World Zone 6: +16,00 € +34,00 € +66,00 € +90,00 €
World Zone 7: +22,00 € +46,00 € +85,00 € +120,00 €
World Zone 8: +22,00 € +46,00 € +85,00 € +120,00 €
* incl. legal sales tax ** Special delivery regulations apply for national shipping. Not permitted in all countries.
EU - Zone 1: Belgium, Bulgaria, Denmark (except Faroe Islands, Greenland), Estonia, Finland (except Åland Islands), France (except overseas areas and departments), Greece (except Mount Athos), Great Britain (except Channel Islands), Ireland, Italy (except Livigno and Campione d'Italia), Croatia, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands (except non-European areas), Austria, Poland, Portugal, Romania, Sweden, Slovakia, Slovenia, Spain (except Canary Islands, Ceuta and Melilla), Czech Republic, Hungary, Cyprus (except northern part); for DHL Express partly different zones apply.
Zone 2: Switzerland
Zone 3: Rest of Europe (excluding Switzerland and Russian Federation)
Zone 4: Russian Federation Zone 5: United States of America (USA)
Zone 6: North America (excluding USA), North Africa, Middle East, parts of Asia
Zone 7: People's Republic of China
Zone 8: Asia (excluding the People's Republic of China), Latin America, Central and South Africa, Australia, Oceania Additional services available on request for DHL Paket (not available for all products and to all countries): e.g. roll, advice of receipt, transport insurance, higher insurance international, advance payment.
Withdrawal Regulations
I, Customers who are consumers within the meaning of the Consumer Protection Act may revoke their order within two weeks without giving reasons in writing or by returning the goods. Except for productions according to specific customer wishes. The period begins at the earliest with receipt of this instruction. The timely dispatch of the revocation or the goods is sufficient to comply with the revocation period.
The revocation is to be addressed to:
Kollektivgesellschaft AK Rubb Design C/O Alexander Amir Khan Schönaustrasse 46 4058 Basel, Switzerland
akrubbdesign@mail.ch
In case of a return, it is obligatory to return the product to be complained about with the withdrawal form attached to the shipment - filled in - to the above mentioned address.
II, In the event of an effective revocation, the services received by both parties shall be returned. If you are unable to return the received performance to us in whole or in part, or only in a deteriorated condition, you may be required to pay compensation for lost value. This does not apply to the surrender of goods if the deterioration of the goods is exclusively due to their inspection - as it would have been possible for you in a shop. The loss of value which, due to use beyond mere examination, results in the goods no longer being able to be sold as "new" - for example if there are traces of use - shall be borne by the customer. In addition, you can avoid the obligation to pay compensation by not using the goods as if they were your property and by refraining from doing anything that could impair their value.
III, Costs for the return of ordered goods shall be borne by the customer, unless the delivered goods do not correspond to those ordered. The return shipment will only be accepted by us if it has been sufficiently franked. We will reimburse the shipping costs together with the amount refunded or deliver the exchange item without charging for postage.
IV, If the packaging shows external damage on delivery, the acceptance should be refused with a corresponding note to the postman (if necessary note the name of the deliverer). If damage or wrong delivery is only detected after opening the packaging, please contact us so that we can arrange for a possible return. Under no circumstances send goods back to us freight collect without prior consultation. We generally refuse to accept unstamped shipments.